Gen Z’s Workplace Expectations Are Too Important to Ignore

by Jan 23, 2025

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The workforce is changing—fast. Gen Z, the most diverse and socially conscious generation yet, is entering offices, boardrooms, and remote workspaces with a clear expectation: the environments they work in should be as thoughtfully designed as the schools and campuses they came from.

This isn’t just a cultural shift—it’s a strategic wake-up call that Universal Design (UD) is no longer a “nice-to-have.” It’s a business imperative for attracting, retaining, and empowering the workforce of tomorrow.

Gen Z Isn’t Asking—They’re Expecting

Gen Z grew up in learning environments shaped by the principles of Universal Design. Whether it was ergonomic seating in classrooms, intuitive wayfinding systems, or accessible digital platforms, these weren’t seen as accommodations—they were standard features.

Now, as they step into the workforce, they bring that same expectation with them. Want to attract Gen Z workers? Here’s what Gen Z considers deal-breakers:

  • 76% of Gen Z job seekers consider a company’s approach to accessibility and creating a welcoming environment an important factor in their job decisions.
  • 83% of Gen Z employees prioritize employers whose values align with their own, including accessible workplace design.
  • 68% of Gen Z workers said they’d leave a job if the workplace didn’t effectively accommodate a variety of needs.

The Business Case: Universal Design is ROI-Driven

While the cultural argument for Universal Design is strong, the business case is undeniable. Because by 2030, Gen Z will make up 30% of the global workforce. But they’re already reshaping workplace expectations. And companies that adopt UD strategies now will:

  • Attract and retain top talent in a competitive market.
  • Reduce operational disruptions tied to outdated infrastructure
  • Build a brand reputation as forward-thinking and employee-centered.
  • Safeguard themselves from costly compliance pitfalls tomorrow.

Steps to Start Future-Proofing Your Workplace Today

Future-proofing isn’t about grand overhauls—it’s about smart, incremental change. Here’s where to start:

  • Audit Your Spaces: Identify existing barriers and opportunities for improvement.
  • Invest in Flexibility: Adaptable furniture, modular spaces, and intuitive design elements matter.
  • Leverage Technology: Tools like assistive software and inclusive digital platforms aren’t optional—they’re essential.
  • Partner with Experts: Work with professionals who understand how to apply Universal Design principles effectively.

Want to Attract Gen Z Workers? Adapt Now or Get Left Behind

Gen Z isn’t waiting around for workplaces to catch up—they’re choosing employers who already get it. Companies that don’t adapt will struggle—not just to attract Gen Z workers but to keep up with a rapidly evolving business landscape.

If your workplace isn’t ready for Gen Z, it’s not ready for the future. Let’s talk about how you can build smarter, universally designed environments—today.

Andrew D. Houghton

Andrew D. Houghton

President, Disability Inclusion Solutions

Nationally Recognized Accessibility Expert. Creating Innovative Disability Inclusion Solutions. Certified DOBE.

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